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（一）Technical service

1Provide the newest industrial development trend;

2Cooperate with customers to discuss technical solutions and provide process design drawings to help users improving the overall design of the engineering and improving product quality;

3Carry out thorough product technical disclosure before and after the bidding, and reflect the customer’s improvement suggestions on the premise of respecting the requirements of the bidding documents;

4Before the engineering leaves the factory, we will invite the user representative for acceptance, and assign the experienced engineering design personnel for technical disclosure and them for actual operation;

5Provide technical data such as product use, maintenance manual, schematic diagram of equipment, wiring diagram, construction drawing and spare parts according to the contract requirements.

（二）After-sales service

1The supplier (free of charge) conducts voluntary operation training for the purchaser’s staff; explain the product structure and operation precautions; teach the operation and simple maintenance knowledge of the product to make them obtain the skills of use, operation and maintenance, and maintenance inspection.

2When the equipment arrives at the site, our after-sales service engineers arrive at the same time and carry out unpacking inspection and acceptance together, and provide technical consulting services related to equipment handling and storage precautions.

3Starting from the product equipment arrives at the customer's engineering destination, the supplier assists and directs the installation and commissioning of the equipment according to the progress of the customer's engineering plan.

4Assist the power-on test, simulation linkage and load test run test after the installation of the equipment until the requirements of the power transmission for operation are met, and handed over as contract product completion.

5 The supplier guarantees the product quality after the self-power transmission of the products sold for 12 months; regularly pay the user a return visit every 6 months and conducts site inspection and maintenance of the equipment free of charge; repairs or replaces free of charge for damages of the main equipment components of the supplier in warranty period due to quality problems so as to ensure reliable operation of the product and protect the user's interests.

6 After the termination of the quality warranty period, the supplier will continue to carry out the customer return visits, inspections and maintenance of the equipment; regularly assist customers in the maintenance of contract products every 6 months; continue to bear the responsibility and obligation of the warranty, and all costs incurred in the after-sales service are only charged for the cost of replacing the components.

7 Lifelong service system and 24-hour service are implemented for the product. The equipment problem raised by the purchaser is answered within 30 minutes. If the buyer finds that the equipment provided by the seller has failure and needs to be repaired, we will arrive at the site in the shortest time to solve the problem in a timely manner so as to resume the product operation as soon as possible and to ensure the reliable operation of the product and to protect the interests of users;

8 If the equipment ordered by the customer has no spare parts, the supplier may provide backup parts during the after-sales service to ensure the continuous operation of the customer’s equipment, and then replace them with the repaired defective parts.

9 Strengthen contact with users; pay attention to users' opinions; formulate quality tracking information card system for each user; improve user files, and pay products return visits to learn about the operation of equipment to ensure the customers’ long-term, safe and reliable use of our equipment.